FAQ

Shipment

‘I’ve ordered, but there is no update on shipment’

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‘When will I receive my order?’

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‘How do I track shipment of my order?’

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‘Do you have express delivery?’

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'Do you offer International shipping?'

We are Avail Lowest Interest

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‘Tracking shows delivered, but I’ve not received’

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Purchase

‘Why am I unable to purchase more than 5 copies of a book?’

For bulk order of more than 5 copies of a book, please fill in and submit this form. Our team will connect with you shortly and assist you with your bulk order.

‘Can you gift-wrap and deliver my order?’

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‘How can I place a bulk order?’

For bulk orders of more than 5 copies, please fill in and submit this form. Our team will connect with you shortly and assist you with your bulk order <link>

‘What are the delivery charges?’

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‘How can I purchase a book that is out of stock?’

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'Can I purchase THG books from any physical store?'

Yes, THG books are available at our Regional offices. Please refer <Contact us> for address & location details.

‘I want to cancel my order’

Sign in My Account to cancel your order. Please note that Order cannot be cancelled if its is already processed and shipped

Payment

‘My payment got debited twice’

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‘Can I pay Cash on delivery?’

COD is not available

‘Promo code is not working’

Please email the promo code details, and the screen shot of the error you are getting to: customercare@thehindu.co.in . Our support team will revert to you within 48 hours of receiving your email.

‘What are the payments methods accepted?’

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‘My order is cancelled. I’ve not received my refund yet’

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Returns / Exchange

'What is your return /exchange policy?'

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‘I want to return / exchange my order’

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‘Received book in damaged condition’

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‘Received a different book other than what I ordered’

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